Glossary
AI Agent
A language model placed in a loop where it can plan, call tools to take real actions, observe the results, and repeat until a goal is met.
An AI agent is more than a chatbot. Instead of just replying, it's given a goal and a set of tools, then it decides which steps to take, carries them out, and checks its progress, looping until the work is done.
The model provides the reasoning, but the reliability comes from the system around it: which tools it can use, what it's allowed to do, and how its work is checked. Most of the engineering in a good agent is in that scaffolding, not the prompt.
How we use it
We build agents with scoped tools, guardrails and evaluation so they handle real tasks safely, rather than impressing in a demo and failing in production.
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